Privacy Policy

1. Introduction

SS Group Pty Ltd ("we", "us", or "our") operates the RAF Claim Tracker App ("the App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

By using our App, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

We collect the following personal information when you register:

• Identity Information: Full name, ID number or passport number, date of birth
• Contact Information: Cell phone number, home phone, work phone, email address
• Address Information: Residential address, postal address
• Claim Information: RAF Accident Report (AR) number, Case Reference (CR) number, accident details
• Documents: Copy of ID, Accident Report forms, medical reports, and other claim-related documents
• Payment Information: Payment method details (processed through secure third-party gateways)

Technical Information

We automatically collect certain technical information when you use the App:

• IP address
• Browser type and version
• Device information
• Usage data and analytics
• Consent timestamps and metadata

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide claim tracking updates and manage your account
• Identity Verification: To verify your identity and eligibility for our services
• RAF Communication: To contact the RAF on your behalf and retrieve claim status updates
• Payment Processing: To process your monthly subscription payments
• Customer Support: To respond to your inquiries and provide assistance
• Legal Compliance: To comply with legal obligations and protect our rights
• Service Improvement: To analyze usage patterns and improve our services
• Communications: To send you service updates, notifications, and important information

4. Legal Basis for Processing

Under POPIA, we process your personal information based on:

• Consent: You have given explicit consent for specific purposes (e.g., POPIA consent, legal authorization)
• Contractual Necessity: Processing is necessary to fulfill our service agreement with you
• Legal Obligation: Processing is required to comply with South African laws
• Legitimate Interests: Processing is necessary for our legitimate business interests while respecting your rights

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Authorized Third Parties

• RAF Officials: To obtain claim status updates on your behalf (with your authorization)
• Payment Processors: To process subscription payments securely
• Service Providers: To assist in delivering our services (e.g., hosting, technical support)

Legal Requirements

We may disclose your information if required by law, court order, or regulatory authority, or to protect our rights, safety, or property.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Secure third-party payment gateways
• Employee confidentiality agreements

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as:

• Your account remains active
• Necessary to provide our services
• Required by law or for legitimate business purposes
• You maintain an active RAF claim being tracked through our App

After your account is closed or claim is resolved, we will securely delete or anonymize your data within a reasonable timeframe, unless retention is required by law.

8. Your Rights Under POPIA

You have the following rights regarding your personal information:

• Right to Access: Request a copy of your personal information we hold
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information (subject to legal requirements)
• Right to Object: Object to processing of your information for certain purposes
• Right to Restriction: Request restriction of processing in certain circumstances
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Withdraw Consent: Withdraw your consent at any time (may affect service delivery)
• Right to Lodge a Complaint: File a complaint with the Information Regulator

To exercise any of these rights, please contact us at support@ssgroup.co.za.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for the App to function properly
• Analytics Cookies: Help us understand how users interact with the App
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser, but disabling certain cookies may affect App functionality.

10. Third-Party Links

Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our App is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our App
• Updating the "Effective Date" at the top of this policy
• Sending you an email notification (for significant changes)

Your continued use of the App after changes are posted constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

SS Group Pty Ltd
Email: support@ssgroup.co.za
Phone: +27 (0) 800 123 456

Information Regulator Contact

To lodge a complaint with the Information Regulator:

Information Regulator (South Africa)
Email: inforeg@justice.gov.za
Website: www.justice.gov.za/inforeg