How RAF Claim Tracker Works
A simple, transparent process to keep you informed about your RAF claim
Getting Started is Easy
Our streamlined process ensures you can start tracking your RAF claim in just a few simple steps. Here's exactly how it works:
Register Your Account
Create your secure account by providing your personal details, contact information, and creating a password. This takes just a few minutes.
What You'll Need:
- Valid email address
- South African ID number or passport
- Contact phone number
- Residential address
Provide Claim Details
Enter your RAF claim information including your Accident Report (AR) number, accident details, and upload supporting documents.
Required Information:
- AR number (Accident Report number)
- Accident date and location
- CR number (if available)
- Copy of your ID
- Copy of RAF Accident Report form
Sign Digital Authorization
Review and digitally sign our authorization form, giving us permission to obtain claim updates from the RAF on your behalf.
What This Means:
- You authorize us as your proxy
- We can contact RAF for your claim status
- Your information remains secure and confidential
- POPIA compliant with full consent tracking
Set Up Payment
Choose your preferred payment method and complete your first R50 monthly subscription payment via secure payment gateway.
Payment Options:
- Debit or credit card
- Airtime deduction (selected networks)
- Secure third-party payment processing
- Cancel anytime without penalty
Receive Monthly Updates
Once registered, we contact the RAF on your behalf and provide you with verified monthly updates on your claim's progress.
What to Expect:
- First update within 30 days
- Monthly verified status updates
- Email and in-app notifications
- SMS alerts for important changes
- Access to full update history
Track Your Progress
Log in to your dashboard anytime to view your claim status, review update history, and manage your account settings.
Dashboard Features:
- Current claim status at a glance
- Complete update timeline
- Document storage and management
- Account and subscription management
Understanding Claim Statuses
Your RAF claim will move through various stages. Here's what each status means:
Your claim has been submitted to the RAF and is awaiting initial review.
The RAF is actively reviewing your claim documentation and details.
Additional documents or information are needed to process your claim.
Your claim is undergoing medical evaluation and assessment.
Your claim has been approved and is moving to payment processing.
Payment is being processed and will be disbursed soon.
Your claim has been successfully paid out.
Your claim is temporarily paused pending additional information or review.
Your claim has been rejected. We'll provide details on reasons and next steps.
What We Do Behind the Scenes
Weekly RAF Contact
Our team contacts the RAF regularly on behalf of all our subscribers to obtain the latest claim status updates.
Information Verification
Every update is verified through official channels before being shared with you. We never speculate or provide unconfirmed information.
Update Distribution
Once verified, updates are immediately posted to your dashboard and you're notified via email and SMS.
Document Management
All your claim documents are securely stored and encrypted, accessible only to you and authorized staff.
Frequently Asked Questions
How long does it take to get my first update?
You'll receive your first verified update within 30 days of registration. Subsequent updates are provided monthly.
Can I track multiple claims?
Yes! You can register multiple claims under one account. Each claim is tracked separately.
What if there's no change in my claim status?
We'll still provide a monthly update confirming there's been no change. This gives you peace of mind that your claim is still in the system.
Can I cancel my subscription anytime?
Absolutely. There are no contracts or cancellation fees. You can cancel anytime from your account settings.
Is my personal information secure?
Yes. We are fully POPIA compliant and use industry-standard encryption to protect your data. Your information is never shared without your consent.
Do you provide legal advice about my claim?
No, we only provide claim status updates. For legal advice, please consult a qualified attorney specializing in RAF claims.
Ready to Get Started?
Join thousands of South Africans who have gained transparency and peace of mind with RAF Claim Tracker.
Need Help?
Our support team is here to assist you with any questions about the registration process or how our service works.
Email: support@ssgroup.co.za
Phone: +27 (0) 800 123 456